FAQ

We are happy to offer the payment methods PayPal, Amazon Pay, credit card, Klarna and Apple Pay. Unfortunately, not all payment methods are available in all countries. The payment methods available for your country will be displayed during the checkout process.

During the checkout process you can redeem your voucher code in the "Gift card or discount code" field.

If a difference remains open, it will be saved under your voucher code and can be redeemed on your next order.

You are welcome to rebook discount promotions during the validity period. For this purpose, please contact our customer service by email, stating your order number.(service@etuui.com)

Discount codes can unfortunately not be combined with each other. Only one discount code can be applied per order.

Discount codes can only be applied to the specified items. Moreover, sale items are excluded from all discount promotions.

You are welcome to return the item you ordered to us in its original condition within 14 days. However, in the case of 2 for 1 promotions (1 cover + 1 item free of charge), the item received free of charge must also be returned. Otherwise, we can not refund the amount paid.

We offer our cases for many (but not all) iPhone, Samsung and Haweii models.

Once your shipment has been processed and shipped, subsequent changes are unfortunately no longer possible.

If your order has not been shipped yet, you are welcome to send an email with your change request to service@etuui.com and we will try to accommodate your request.

Cancellations are unfortunately not possible for technical reasons. However, you are welcome to refuse to accept the order. This way it will be automatically returned to us and we will refund you the paid amount as soon as possible.

If you have any further questions, please feel free to contact us by sending an EMail to service@etuui.com.

Once your order has been shipped, you will receive a tracking number. We will send this to the email address used for the order. With the shipment number you can track your shipment.

If you do not see a change in your tracking number within 7 days, please feel free to contact our customer service by email. service@etuui. com

Germany
From a basket value of 40€ the shipping within Germany is free of charge. If the cart value is less than 40€ shipping costs 4,50€.

Austria
From a basket value of 80€ the shipping to Austria is free of charge. If the cart value is less than 80€ shipping costs 6,90€.

Europe
For shipments within Europe 9,90€ shipping costs.

Worldwide
Worldwide shipping costs 19,90€.

Our express shipping is an express shipping. If you order on a business day (Mon - Fri) until 12:00 o'clock, and choose the express shipping, your order will be processed and shipped on the same business day. Unfortunately, we have no influence on the shipping time of DHL.

We ship all orders with DHL.

We will try to process your order as soon as possible. Once your order has been processed and shipped, you will receive an email with your shipment number. With this you can then track your order.

For shipments to Switzerland, it may, due to customs, a slightly longer delivery time. In addition, any customs duties must be paid by the buyer.

We are also happy to send your order to a packing station. Please enter your Packstation number, postal number, postal code and city as the delivery address.

Once your order has been shipped, you will receive a tracking number. We will send this to the email address used for the order. With the shipment number you can track your shipment.

You are welcome to contact our customer service by email.(service@etuui.com) From 14 days after shipment, we can also gladly make a follow-up request to DHL for you.

Feel free to email our customer service department at.(service@etuui.com)

However, if you have concluded a filing agreement with DHL, we are unfortunately unable to help you and would ask you to contact DHL or your delivery agent directly.

Which models will be available again when exactly, we can unfortunately not say. You are welcome to enter your email address in our online store for the desired model. We will then inform you directly as soon as this model is available again.

Sustainability is very close to our hearts, which is why we have also implemented the theme in our Nature cell phone cases. Manufactured without plastic and partly made of bamboo, the new cases do justice to an environmentally conscious approach.

The compostable cover consists of 76% aus the completely biodegradable and compostable PBAT and PLA (consisting of corn starch, bamboo and lactic acid) and the biologically harmless substances acetyltributyl citrate, calcium carbonate (lime) and cellulose).

In our Marrakech mobile chains, the two bands are of different lengths so that they fit well to the body when worn.

Germany and Austria:

You can return items in original condition that do not fit or you do not like within 30 days to us. You are welcome to create a return label via the link provided on the delivery bill (Germany: retoure.etuui.com; Austria: retoure-at.etuui.com). The cost of the return label of 3,90€ has to be paid by you and will be charged at the refund of the returned items.

Please include your name and order number with the package - this will help us process your return faster.

- Unfortunately, customized items cannot be returned or exchanged.

Other countries:
You can return items in their original condition that do not fit or you do not like within 30 days:

Etuui GmbH
Returns
Dieselstraße 6
Hall 3c
50859 Cologne
Germany

Please include your name and order number with the package - this will help us process your return faster.

Germany and Austria:
Returning your order costs 3,90€. This will be charged to you when you receive a refund for the returned items.

Other countries:
The return shipment must be organized by you. Depending on the shipping service provider you choose, different shipping costs may apply. We recommend a return by insured shipping.

You are welcome to return the item you ordered to us in its original condition within 30 days. However, in the case of free item promotions (e.g. a free item is available from a minimum order value), the item received free of charge must also be returned. Otherwise we cannot refund the amount paid.

We will be happy to process your return as soon as possible. Please note that the processing time can currently take up to 4 weeks. Thank you for your patience!

Please send us an email with your concern, your order number and if possible a photo of the complaint to service@etuui.com.

Please send us a photo of the case next to your phone (so you can see the camera cutout) and a screenshot of your phone's model name to service@etuui.com. You can find the model name under your settings and "Phone info".

Please send us a photo of the defect and the entire product including your order number to service@etuui.com.